Your Support Resources
For true peace of mind in operations, nothing compares to the direct access to the support of your LOCAL GDS Help Desk!
Help Desk
FAQs
Links
Downloads
Training
Our Priority Is Your Success
TicTas delivers more than a system — we deliver a partnership for lasting success. In addition to Travelport+ GDS access, we provide expert integration and comprehensive support for Travelport’s APIs, including Universal API (uAPI) and JSON. Here’s how we ensure a seamless transition and ongoing performance.
Handholding Is Key To Successful Implementation
Pre-Installation
Dedicated account support, tailored training, and expert guidance ensure a smooth shift to our travel ecosystem.
Post-Installation
Our approach combines strategic executive engagement with rapid technician deployment.
APIs Expertise
Build smarter travel applications faster. Leverage Travelport’s agile APIs with our expert training and powerful tools.
Help Desk Business Hours
Our Travelport+ Help Desk assistance for software or hardware issues are available from:
Opening Hours
Mon – Fri: 9:00 AM to 10:00 PM
Sat: 9:00 AM to 1:30 PM
Sun & Public Holidays: Closed
Contact Number
Help Desk Line : +852 2868 1177
Frequently Asked Questions
How to input the name for Infant?
N.I/CHAN/MICHAEL*DDMMMYY
e.g. N.I/CHAN/MICHAEL*01JAN25
Which adult is the baby designated to follow?
SI.P4(INFANT)/INFT-P2(ADULT)
e.g. SI.P4/INFT-P2
Must input before “End” booking
How to change Passenger Type Code (PTC) (e.g. from Adult to Labour)?
N.P1@*P-LBR
How to enter with Home Return Permit for Pax 1?
SI.P1/SSRDOCSCXHK1/A/CN/S12345678/CN/12JUL76/M/23OCT26/WO/JUNE
How to request a vegetarian meal?
SI.P1/VGML
How to request seat for Pax 2 on Segment 1?
S.P2S1/30C
How to display a Queue Count?
QCA
How to access a Queue?
Q/1
How to reprint the Electronic Ticket Record?
Access Travelport ViewTrip, enter the Travelport+ RLOC and Pax’s last name.
Travelport+ Related Links
Travelport uAPI
Travelport Smartpoint Training Video
Travelport Smartpoint Cloud
Frequently Used Tools
Travelport Smartpoint User Manuals
Travelport Smartpoint Cue Cards
Training Schedule
Staff training is an important investment in the future of your company – so take full advantage of our comprehensive Travelport+ GDS training program.
| Date | Course/Title | Duration | Status | |
|---|---|---|---|---|
| 12 Mar 26 – 12 Mar 26 | Basic Reservation & Pricing (Fare Quote) | 14:00 – 17:30 | OPEN | View Details |
| 13 Mar 26 – 13 Mar 26 | Ticketing / Exchange / Void / Auto Refund | 14:00 – 17:30 | OPEN | View Details |
| 26 Mar 26 – 26 Mar 26 | Basic Reservation & Pricing (Fare Quote) | 14:00 – 17:30 | OPEN | View Details |
| 27 Mar 26 – 27 Mar 26 | Ticketing / Exchange / Void / Auto Refund | 14:00 – 17:30 | OPEN | View Details |
